Microsoft has declared intentions to showcase how AI will “reinvent productivity” this week and this could entail incorporating OpenAI’s ChatGPT functionalities into the company’s suite of customer service and sales software suite known as Dynamics 365.
The occasion might also give Microsoft a chance to showcase additional AI capabilities in Microsoft Office applications like Word, PowerPoint, and Outlook.
The showcase is scheduled to begin on March 16 at 11 a.m. ET/8 a.m. PT. The event will be streamed live from the company’s LinkedIn account where everyone can watch the webcast.
The event is likely to be more low-key than that, despite the fact that “reinventing productivity” either sounds like your standard business-to-business jargon at best or another method to get employees to work harder at worst.
In February, when ChatGPT-like functionalities were first announced to be integrated into the Bing browser, Microsoft staged a live press conference where journalists could see the chatbot in action.
Since then, Skype and the Bing Mobile app both feature Bing AI. Also, it has been integrated right into the taskbar in Windows 11.
It appears that Microsoft’s decision to integrate AI into Dynamics 365 is a direct response to Salesforce’s recent statement that it was integrating elements from OpenAI’s ChatGPT API into its cloud software suite.
The company’s sales applications, customer support tools, mixed reality remote assistance, and more are all included in Dynamics 365.
An early version of “Microsoft AI”—a machine learning algorithm intended to give aggregated consumer and sales data—is already present in the software bundle.
Users should certainly expect more from this most recent integration of chatbots. It might imply that Microsoft gives Dynamics 365 users wider access to AI-powered chatbots for customer support.
Microsoft has reportedly been exploring integrating its “Prometheus” model AI into its 365 Office programs, according to other reports.
As a result, users would be able to give the AI a few straightforward instructions and have it create emails, PowerPoint slides, or entire Word pages for them.
Since its AI chatbot began delivering some rather bizarre responses, Microsoft has been attempting to control it.
Due to the nature of the beast, nearly all large language models exhibit a “AI delusion,” in which an AI gives illogical responses.
Microsoft has been improving the application over the past few weeks in an effort to reduce these problems by making it less feature-rich and opinionated.
We might learn directly from Microsoft on Thursday how much its AI vision has possibly altered since February.